Late last month my wife and I signed up for a joint ING Direct Orange Savings Account. We had heard many good things about ING but had never done any banking with them. Many things swayed us toward the ING Direct account over others, but the number one factor was the praise their customer service got. So what do we think of them so far?
1. Account Setup
We signed up for our Orange Savings Account through the ING Direct we site. The process was very quick and easy. To get going with the account we set up a link between it and our existing checking account. Finally, we verified two small deposits and we were in business.
2. Account Interface
Logging into the Orange Savings Account is simple – it involves answering some security questions and entering your PIN. Once logged in, getting around the user interface is very easy. Tasks like setting up an automatic deposit and making transfers back to your linked account are clear and easy to use. Because I like details, I really liked that you can click on your account balance and see how much interest your money has earned for the month.
3. Interest
When we signed up for our account the APY was 4.5%. About one week after we made our first transfer the APY dropped to 4.1%. While the interest rate is important to us, we’re not going to chase rates to get the highest one possible.
4. Customer Service
After signing up for our account, we had some issues getting one of our logins working ( the joint account has two separate logins ). We grabbed the phone and gave ING a call. The representative we spoke with was very polite and courteous. He answered our questions quickly and accurately. I was impressed and I have to say – all the reviews I read were spot on. The customer service is excellent!
I have some referrals links if any readers want to sign up for an ING Direct Orange Savings account. Just leave a comment and I’ll send you a link – or – you can send me an email at “justsqueakingby ( at ) gmail.com. By using the referral link you’ll get $25 deposited into your account if you make an initial deposit of $250, and I’ll receive $10 referral bonus.
